Enabling on-demand, real-time interactions between shifting groups of consumers and providers requires a careful integration of the latest communication technologies. By making these interactions easy for consumers to use, keeping them in line with physicians' practice standards, and complying with financial underpinnings of health coverage, American Well™ has combined these technologies into more than the sum of their parts.
The technical infrastructure supporting American Well's Healthcare Marketplace combines the latest in Web application development, audio- and videoconferencing, Voice over IP, data warehousing, and business-rules processing.
Other integrated services include: content management, financial-claims and credit-charge clearinghouse, real-time reconciliation of supply with demand, APIs to legacy data warehouses, and sub-systems to monitor and assure stringent SLAs for the continuous and agile operation of the service.
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