50M Americans would switch their PCP to a doctor who offers telehealth Findings from American Well’s Telehealth Index: 2017 Consumer Survey

American Well has published a new eBook – the latest in our Telehealth Index Series. We ran a nationally projectable survey with Harris Poll in late 2016 to measure the latest in consumers’ perceptions and experience with telemedicine.

The survey, which surveyed over 4,000  individuals, took a close look at consumers’ outlook on telehealth and how they want to use telehealth to access healthcare. Our findings exposed important implications for industry players across the board –health systems, health plans, employers and brokers.

To read the eBook in its entirety, click here. Below are some of the highlights:

Consumers are delaying needed care

Today, 67% of consumers say they have delayed seeking care for a health problem. Consumers delay needed care because of high costs, long waits, and busy schedules. Delaying care for serious health concerns can have costly ramifications for the patient and healthcare provider.

Video visits offer a viable solution

Two thirds of Americans are willing to see a doctor over video, a trend that has been increasing in recent years. Not only are consumers willing to see a doctor over video, they believe video results in the most accurate diagnosis by a doctor when offered the following three options – video, telephone and email.

Patients want to see physicians who offer video visits

Consumers now want to see their own primary care physician via telemedicine. Consumers trust their own doctor and want to be able to access them more easily. Importantly, if their current PCP does not offer video visits, 1 in 5 Americans would switch to a PCP that does.

Consumers see many applications for telehealth

Our survey found that consumers want to use telehealth in a multitude of ways. The top applications we found were as follows:

  • Chronic care condition
  • Post-surgical or hospital stay follow-up
  • Middle of the night care
  • Elderly care
  • Prescription refills
  • Birth control

Download the eBook today for all the findings and corresponding market implications.

* Numbers were calculated in the following way: 323M (U.S. Population, U.S. Census Bureau, 2016) x 77% (U.S. Population Age 18+, U.S. Census Bureau, 2016) x 20% (Consumers with a PCP who would switch PCP for video visits, American Well 2017 Consumer Survey) = 50M

318M (U.S. Population, U.S. Census Bureau, 2014) x 77% (U.S. Population Age 18+, U.S. Census Bureau, 2014) x 7% (Consumers with a PCP who would switch PCP for video visits, American Well 2015 Consumer Survey) = 17M

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