American Well Blog

Three telehealth success stories

The average wait time for patients to see a provider is 24 days, up from 18.5 days in 2014.[1]  With wait times rising and healthcare costs increasing, many health systems have turned to telehealth as a means of increasing access to healthcare. Cerner and American Well have partnered to deliver telehealth that is fully embedded […]

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Telemedicine Follow-Up Care Helps Reduce No-Show Rates

Follow-up care often includes multiple visits to distant and specialized facilities — with expensive travel considerations — even for something as simple as a visual check up. This often results in an increase in no-show rates for patients whose geography and personal schedules make follow-up care difficult. Telemedicine follow-up care is being used by many health systems to reduce access issues and increase the likelihood of patients returning for care after an initial visit.

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How Telemedicine Psychiatry Addresses Mental Health Access Issues

Telemedicine psychiatry, also called telepsychiatry, is helping patients across the country gain access to mental healthcare services. Children’s Hospital & Medical Center in Omaha, which services Nebraska, Iowa, Kansas, Missouri, and South Dakota, provides an excellent example of the impact telemedicine psychiatry has on patients and providers.

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Telehealth Patient Satisfaction Survey Shows Acceptance of Virtual Care

One of the questions many health systems ask when considering telehealth is whether the patient will use the service. To help health systems answer that question, American Well conducted a nationally projectable survey in 2017—a telehealth patient satisfaction survey—to measure patient perception and experience with telehealth. Here is a summary of the results of the […]

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