Consumer Telehealth Trends and Usage by Age Demographic

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As healthcare organizations continue to introduce telehealth programs, it’s essential for them to understand where consumers see value in telehealth—and where they don’t. American Well recently commissioned Harris Poll to conduct a study to measure usage and sentiments toward telehealth.

In this webinar, you will hear from, Mary Modahl, Chief Marketing Officer at American Well, who will reveal the results of the survey and discuss the impact these results have on healthcare organizations.

In this video you will learn:

  • What’s driving the disparity between telehealth willingness and usage
  • Which age groups want telehealth, and for what type of care
  • How to divert consumers away from the ER
  • Why consumers are delaying healthcare
  • How to adapt telehealth programs to address consumer needs

American Well powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”