Creating a Digitally Enabled Consumer-Centric Healthcare Organization

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According to a recent survey by American Well, the majority of patients using telehealth today would be willing to utilize video visits to manage chronic conditions. Goldman Sachs estimates that digitizing healthcare could save $305 billion in healthcare costs, with up to $200 billion coming from improved management of chronic diseases.

At Intermountain Healthcare, digital tools are central to their goal of high-quality, accessible and affordable healthcare while their consumer-centric program is vital to the overall population health strategy serving as a bridge from volume to value.

In this white paper, Intermountain will discuss topics including:

  • Telehealth awareness
  • A multi-phased marketing approach
  • Integrating digital health into the care delivery system
  • Humanizing the digital experience with a consumer-centric approach

American Well powers telemedicine services for some of the nation's leading healthcare organizations

Picture of Brian Wayling

Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

Picture of Dr. Lo-Fu Tan

Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”