Avera Health Moved Beyond DTC Urgent Care Telehealth to Specialty Practices

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Small rural communities in America have become isolated from the healthcare revolution we see in urban settings, making access to quality care a top concern for healthcare organizations serving consumers across the country, not just in the big cities. Avera Health has seen and experienced this shift, and — out of necessity — been forced to seek out innovative ways to create networks of care to reach consumers in need.

Avera Health launched its direct-to-consumer telehealth service in 2015, AveraNow powered by American Well, to provide urgent care services to consumers within their 72,000-square-mile footprint. Since the move to DTC telehealth, they have evolved from strictly urgent care to more innovative use cases meant to reduce the cost of care and improve on quality outcomes.

  • Improving quality outcomes for eGestational diabetes
  • Extending healthcare to school-based care 
  • A retail strategy to use telehealth kiosks 

American Well powers telemedicine services for some of the nation's leading healthcare organizations

Picture of Brian Wayling

Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”