Small rural communities in America have become isolated from the healthcare revolution we see in urban settings, making access to quality care a top concern for healthcare organizations serving consumers across the country, not just in the big cities. Avera Health has seen and experienced this shift, and — out of necessity — been forced to seek out innovative ways to create networks of care to reach consumers in need.
Avera Health launched its direct-to-consumer telehealth service in 2015, AveraNow powered by American Well, to provide urgent care services to consumers within their 72,000-square-mile footprint. Since the move to DTC telehealth, they have evolved from strictly urgent care to more innovative use cases meant to reduce the cost of care and improve on quality outcomes.
- Improving quality outcomes for eGestational diabetes
- Extending healthcare to school-based care
- A retail strategy to use telehealth kiosks