How Baystate Health Developed and Implemented a Virtual Follow-Up Care Program

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Baystate Health, an integrated healthcare system serving over 800,000 people throughout western New England, developed a telehealth follow up care program to help with its system-wide priorities of population health and chronic disease management.

Read the case study to learn how the program helped Baystate:

  • Reduce follow-up appointment wait times
  • Increase availability for new patients
  • Treat chronic, low acuity and mental health conditions remotely
  • Engage patients and providers in telehealth

American Well powers telemedicine services for some of the nation's leading healthcare organizations

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