Maintaining the Highest Clinical Quality Standards in Telehealth for Your Program

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Through delivering care through the Online Care Group and deep partnerships with the nation’s leading health systems, American Well has developed clinical protocols and strategies for ensuring the highest quality of care is delivered to patients.

Watch this webinar to hear from American Well’s Dr. Peter Antall, Chief Medical Officer, and Stephanie Smith, Director of Clinical Quality Assurance, who shared the keys to success in delivering high-quality telemedicine, including how you can get started with your own virtual care program.

They were joined by Dr. Nitin Nanda, CEO & Chairman of Aligned Telehealth, a leader in the provision of tele-behavioral health and telepsychiatry services to hospitals and health plans. Dr. Nanda discussed the unique clinical quality standards associated with delivering acute behavioral health services virtually, and how those standards are maintained during a virtual consult.


American Well powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”