Moving Past the Myth: Baby Boomers Are Tech-Savvy—and Telehealth Ready

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When it comes to telehealth, Baby Boomers are a more captive audience than health professionals may realize, with 61% willing to try virtual care visits. In fact, just 4% of consumers ages 55-64 cited concerns about using technology as a barrier to telehealth adoption— significantly lower than all other age groups.

American Well recently commissioned Harris Poll to conduct an online study among more than 2,000 adults to measure usage and sentiments toward telehealth. The full results of the survey are discussed in the Telehealth Index: 2019 Consumer Survey.

Read this white paper to understand the keys to engaging Baby Boomers in telehealth. Survey results point to six big opportunities.


American Well powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”