Nemours Using Consumer Feedback to Build a Robust Telemedicine Program

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Consumerism is changing the way healthcare is being delivered

Patients now value convenience as much as quality and cost. This is a large reason why health systems like Nemours Children’s Health, a pediatric health system, invest in telehealth platforms.

Because they are a pediatric health system, “consumers” mean the patient as well as the parents. Nemours conducted market research through kidshealth.org, which is the most visited website in the world for children’s health information, and powered by Nemours. The results of this research helped determine the key functionalities and design of their telehealth program, including:

  • A platform that could be white-labeled with the trusted Nemours brand
  • Capability to integrate with Epic EHR
  • Work within a scheduling system
  • Ability to perform real-time eligibility checks

American Well powers telemedicine services for some of the nation's leading healthcare organizations

Picture of Brian Wayling

Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”