Consumerism is changing the way healthcare is being delivered
Patients now value convenience as much as quality and cost. This is a large reason why health systems like Nemours Children’s Health, a pediatric health system, invest in telehealth platforms.
Because they are a pediatric health system, “consumers” mean the patient as well as the parents. Nemours conducted market research through kidshealth.org, which is the most visited website in the world for children’s health information, and powered by Nemours. The results of this research helped determine the key functionalities and design of their telehealth program, including:
- A platform that could be white-labeled with the trusted Nemours brand
- Capability to integrate with Epic EHR
- Work within a scheduling system
- Ability to perform real-time eligibility checks