Nemours: Using telehealth to improve the lives of children

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Nemours Children’s Health System turned to telehealth to help increase access to pediatric specialists across the six states it serves. Since launching its telehealth program, CareConnect, Nemours has enrolled more than 17,000 patients in the program.

Read the case study for all the details on Nemours’ telehealth program, including:

  • How the health system helped 64% of patients avoid more costly care alternatives
  • What the patient and parent reception has been to telehealth
  • How Nemours is using telehealth to drive outcomes at its obesity clinic
  • Other Nemours use cases, like school care and provider-to-provider consults
  • How telehealth aided in a clinical trial for spinal muscle atrophy

American Well powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Dr. Shayan Vyas Medical Director, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”