Penn State Health: Breaking Down Barriers to Patient Care through Virtual ALS Treatment

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Patients with ALS, or Lou Gehrig’s disease, often have an issue with mobility, so traveling long distances routinely for care is burdensome. To enhance the quality of life and care for ALS patients, Penn State Health, a multi-hospital health system in Pennsylvania, partnered with American Well to build out its teleALS program.

Read the case study to learn how Penn State Health uses telehealth to:

  • Give patients remote access to their multidisciplinary team of providers
  • Conduct visits ranging from 30 minutes to 4 hours in length
  • Save ALS patients more than 8,000 miles of travel
  • Free up in-person visits for new or high acuity patients

American Well powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”