Southwest Medical’s Winning Strategy for Telehealth

Download case study

Your case study is ready!

Your file should load automatically in a few seconds. If it doesn't load, please relaunch the case study and make sure you don't have any pop up blockers on.

Spread the word.

Think your friends or coworkers could benefit from some of our resources. Share our resource center today.

In 2014, Southwest Medical Associates, one of Nevada’s largest multi-specialty medical groups, launched its telehealth service, SMA NowClinic. In this case study, we reveal how Southwest Medical enrolled more than 30,000 patients and conducted more than 20,000 telehealth visits with SMA NowClinic.

In the case study, you will learn:

  • Southwest Medical’s initial pilot program launch
  • How the clinical team engaged and trained physicians successfully
  • How an integrated marketing plan, including in-clinic marketing, drove visits
  • Results and future roadmap for SMA NowClinic
  • Southwest Medical’s expansion to new services and patient populations

American Well powers telemedicine services for some of the nation's leading healthcare organizations

Picture of Brian Wayling

Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

Picture of Dr. Shayan Vyas

Dr. Shayan Vyas Medical Director, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

Picture of Dr. Lo-Fu Tan

Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”