Spectrum Health: Decreasing Transfer Costs and Improving Care Delivery Through Specialty Telehealth

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Spectrum Health, an integrated health system headquartered in Grand Rapids, Michigan, needed to improve care delivery for specialty consults. Through its specialty telehealth program, Specialty MedNow, Spectrum Health launched more than 90 telehealth use cases across its system and saw impactful results, including:

  • More than 25,000 remote consults using American Well’s 750 telemedicine carts
  • A 76 percent reduction in readmissions for Wound Care
  • A reduced transfer savings of $345,400 for Infectious Disease
  • More than $5 million in savings for its insurance arm, Priority Health

Read the case study for more information on Spectrum Health’s specialty telehealth program.


American Well powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with American Well allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Online Care Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with American Well provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. American Well’s platform is so easy for families and providers to use; it was a natural fit for Nemours. American Well continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“American Well’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”