American Well Blog

Three telehealth success stories

The average wait time for patients to see a provider is 24 days, up from 18.5 days in 2014.[1]  With wait times rising and healthcare costs increasing, many health systems have turned to telehealth as a means of increasing access to healthcare. Cerner and American Well have partnered to deliver telehealth that is fully embedded […]

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Telehealth Patient Satisfaction Survey Shows Acceptance of Virtual Care

One of the questions many health systems ask when considering telehealth is whether the patient will use the service. To help health systems answer that question, American Well conducted a nationally projectable survey in 2017—a telehealth patient satisfaction survey—to measure patient perception and experience with telehealth. Here is a summary of the results of the […]

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