Online Care Group

The First Online Medical Group

Online Care Group is a physician-owned medical group that offers its clinical services online using Amwell’s technology.

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Join Us

If you’re a Board Certified Physician, Licensed Therapist, or Registered Dietitian, we’d like to meet you! Tell us about yourself and we’ll be in touch.

Click Here to Apply


What You Get


Revenue Without Overhead

We pay you for each visit and handle all billing and collections, with opportunities to earn extra bonuses. We even include malpractice insurance coverage.


See Patients on your Schedule

You have the flexibility to set your own hours. You can make yourself available online at your convenience and accept or decline new patient visit requests as you see fit.


Training and Support

Participate in the same programs used to train clinicians at top medical institutions to earn a “Certificate of Telehealth.” You’ll also be provided with access to our telemedicine community, including private clinical discussion boards, clinical guidelines, and live 24×7 support.


Technology to Use with Your Own Patients

See your existing patients using our HIPAA-compliant mobile software. Be one of the first to sign up, and you’ll enjoy free access!

What You Provide



Make yourself available on our systems for a minimum of 10 hours per month, as it may suit your calendar. During this time, you can still accept or decline new patient visits as you see fit. You will also be able to schedule follow-up visits at your convenience.


Adherence to Policies and Guidelines

By becoming part of the Online Care Group, you agree to maintain licensure and board certification, abide by current clinical practice guidelines and policies, as well as follow state regulations regarding the practice of telehealth. Additionally, you must complete the training and certification program, and participate in ongoing training in order to remain an active provider.

Frequently Asked Questions

Who is the Online Care Group?

American Well’s Online Care Group is a physician owned and operated medical practice that has been operating for over 2 years. We exclusively provide telehealth on various AmericanWell platforms. At this time, we utilize primarily Board Certified Pediatricians, Family Medicine, Emergency Medicine, and Internal Medicine physicians and provide acute (urgent) care via telehealth. We practice across 47 states; 24 hours a day,365 days a year.

In addition to our medical practice, the Online Care Group also manages a nation-wide Behavioral Health practice (staffed by PhD’s, Psy.D’s and LCSW’s) , as well as a Nutrition practice (staffed by Registered Dieticians). Our providers are both single- and  multi-state licensed and credentialed to work across the country.


What types of care do our physicians provide?

We operate as an urgent care model. Some examples of the typical types of conditions that we treat include:

  • Acute Bronchitis
  • Conjunctivitis
  • UTI
  • Sinusitis
  • Pharyngitis
  • Diarrhea
  • Fever
  • Headache
  • Influenza
  • Respiratory Infection
  • Back pain
  • Sprains and strains
  • Smoking Cessation
  • Minor behavioral health concerns
  • Weight loss
  • Exacerbations of chronic disease (asthma, diabetes)

Our patients have simple to actute care needs, that don’t require a trip to the Emergency room. Patients may also be seen for triage or prescription refills.


What can be prescribed?

In most states, prescriptions may result from a telehealth encounter if sufficient data is available to make a proper diagnosis. However, in the case of some states, telehealth encounters are not always eligible for a prescription.

Online Care Group physicians can only prescribe certain medications online. We do not allow prescribing of:

  • Controlled substances (narcotics, anxiety medications, ADHD medications)
  • Muscle relaxants
  • Medications for erectile dysfunction
  • Any additional state specific controlled medications (additional pain medications, pseudoephedrine)

Also, please note, there MUST be video connection in order to prescribe; physicians cannot prescribe based on a phone or chat encounter.


What qualifications are required to apply?

The Online Care Group has several requirements for candidates to join the group:

  • Licensed to practice in at least one state
  • Must be board certified
  • Must have graduate from an accredited Residency Program
  • Carry an active DEA license


How do we document?

Providers document directly on the American Well platform. The platform also allows for chat with the patient, dissemination of patient education materials, e-prescribing and sick slip generation.


How does the scheduling work? How many hours are expected?

Currently we are offering providers the ability to work on-demand for American Well clients  In certain circumstances we may schedule or “purchase” provider time based on state specific volume or need.


How do I begin the application process?

In order for a candidate to be considered an applicant for Online Care Group providers visit the American Well webpage and submit an application form. If the provider’s credentials meet our criteria and the provider’s attributes match our current needs, a recruiter will reach out with further instruction.


What is the on-boarding/training process?

Once your application has been reviewed, you will be asked to complete onboarding documents and credentialing paperwork and then participate in online training as reflected the chart below:


What type of computer equipment is required by providers?

A mobile Apple device, preferably an iPad, but the technology will work on an iPhone, with the iOS 8.0 or later software.


When you are practicing on the system, what resources are available to you?

When providers are on the system, they are able to contact our Network Operations Center; a 24/7 support team for any physician on the system. The Network Operations team can assist with anything from technology questions to assisting with scheduling.


How technologically inclined must you be?

In order to be successful in telehealth, there is a certain level of technological skills that each provider must possess:

  • Comfortable familiarity with the Internet including web browsers
  • An ability to maneuver an iPad or iPhone including downloading and installing apps


How is quality of care maintained?

The Online Care Group has a Quality team that works with our providers to develp policies and guidelines, review visits and assoicated documentation, and provides supplemental training and feedback.


What if there’s an emergency situation?

We have the Network Operations team available to help you anytime of day, as well as policies and procedures in place to ensure that as a provider you can assist the patient in connecting with emergency care in their area.


Are there more full-time positions available?

We do not currently have full-time positions available, however when we look for provdiers to fill those spots, the first place we always look is in our pool of existing contracted providers. If you express interest in future opportunities, we will definitely consider you as a candidate.


How are patients directed to the system?

Patients access our providers directly through American Well’s platforms or receive benefits by an employer or insurance company that is contracted with Online Care Group. All billing and payments from patients are dealt with administratively and is not the responsibility of the provider.


What is the malpractice coverage?

The Online Care Group provides malpractice coverage for each visit that you have while seeing Online Care Group patients. The coverage is a claims made policy with tail coverage. More details will be provided as you move through the on-boarding process.


How will I be paid?

Most providers are paid fee for service based on the visits that they perform. Those that make themselves available during peak hours and who have licenses in busy states are generally most active in seeing patients. In select situations, we may ask providers to be scheduled for shifts. In these occasions the provider may be be paid hourly, or a combination of hourly stipend plus fee for service payment.


Online Care Group is a physician-owned medical group with a national network of U.S.-based providers that provide clinical telehealth services. Online Care Group provides clinical services via the Amwell platform to customers of American Well.