Guiding patients to better outcomes
Amwell Automated Care Programs act as an extension of your care team, using intelligent, profile-driven and clinically based conversations to help you monitor and manage patient care.
Support patients throughout their care journey with a personalized virtual companion.
Amwell Automated Care Programs act as an extension of your care team, using intelligent, profile-driven and clinically based conversations to help you monitor and manage patient care.
Chat-based check-ins allow your providers and care teams to effectively engage with patients, proactively identify potential issues, and initiate necessary interventions and escalations when needed.
Patient-generated data gives you the assurance that patients are adhering to their treatment plans, and if a chat response indicates that they are not, care can be immediately escalated to a virtual or in-person visit.
Automating patient conversations and clinical data collection empowers care teams to triage patients and maximize clinical outcomes and operational efficiencies.
say virtual companions helped them manage their medical condition
in premature treatment termination
ACP Gaps in Care program
ACP Colonoscopy program
Help patients better navigate their physical and mental health conditions following a visit to the emergency department. Through this program, your peers have reduced ED readmissions rates and seen substantial cost savings.
...to see how an Automated Care Program works.
Message and data rates may apply.
With provider shortages and the high cost of clinical staff, our automated care programs are really making a big impact. We’re using our clinical staff at the top of their license. We don’t have nurses making outbound phone calls to check on a patient post discharge; that nurse is primarily focused on where that intervention needs to help, and we’re doing that in a timelier way than we could do otherwise.
With Amwell, virtual therapy visits could be launched straight from the patient’s phone without needing to download anything. Another important feature is the ability for therapists or clinicians leading group therapy to see all the patients on their screen while also having access to [Amwell’s] chat feature.
Our clinicians have liked developing the automated care program and the thought that they could reduce some of the return visits to the emergency room and misunderstandings that can occur in a post-op, and ensure that families, parents, guardians know how to care for their child after they leave the hospital.
Amwell Post-Discharge Program provides a personalized, chat-based virtual companion designed to help members feel more confident in understanding and managing their health after being discharged from a hospital.
Amwell’s Gaps in Care Automated Care Program provides a personalized, chat-based virtual companion designed to identify and target members with health risks at scale.
Amwell Automated Care Programs empower providers and care teams to support their patients in better managing and monitoring their conditions throughout their care journey.