Guiding patients to better outcomes
Amwell Automated Care Programs act as an extension of your care team, using intelligent, profile-driven and clinically based conversations to help you monitor and manage patient care.
Amwell for providers:
Automated Care Programs
Support patients throughout their care journey with a personalized virtual companion.
The Amwell difference:
Engage patients between visits
Chat-based check-ins allow your providers and care teams to effectively engage with patients, proactively identify potential issues, and initiate necessary interventions and escalations when needed.
Ensure care plan adherence
Patient-generated data gives you the assurance that patients are adhering to their treatment plans, and if a chat response indicates that they are not, care can be immediately escalated to a virtual or in-person visit.
Patient monitoring and outreach
Automating patient conversations and clinical data collection empowers care teams to triage patients and maximize clinical outcomes and operational efficiencies.
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95%
of consumerssay virtual companions helped them manage their medical condition
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89%
reductionin premature treatment termination
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69%
of consumers closed a gap in careACP Gaps in Care program
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48%
reduction in no-show and cancellation ratesACP Colonoscopy program
Spotlight: Amwell ED Post-Discharge Program
Help patients better navigate their physical and mental health conditions following a visit to the emergency department. Through this program, your peers have reduced ED readmissions rates and seen substantial cost savings.
Text “Hello” to 77877
...to see how an Automated Care Program works.
Message and data rates may apply.
What your peers are saying...
With provider shortages and the high cost of clinical staff, our automated care programs are really making a big impact. We’re using our clinical staff at the top of their license. We don’t have nurses making outbound phone calls to check on a patient post discharge; that nurse is primarily focused on where that intervention needs to help, and we’re doing that in a timelier way than we could do otherwise.
Stacey Porter
Vice President, Digital Health Solutions, University Hospitals
With Amwell, virtual therapy visits could be launched straight from the patient’s phone without needing to download anything. Another important feature is the ability for therapists or clinicians leading group therapy to see all the patients on their screen while also having access to [Amwell’s] chat feature.
Susan Little
Clinical Coordinator, Cabell Huntington Hospital
Our clinicians have liked developing the automated care program and the thought that they could reduce some of the return visits to the emergency room and misunderstandings that can occur in a post-op, and ensure that families, parents, guardians know how to care for their child after they leave the hospital.
Suzan Voltz
Administrator of Telehealth, Nemours Children's Health
Related resources
Brochure Reduce readmission to the ER and drive down costs
Amwell Post-Discharge Program provides a personalized, chat-based virtual companion designed to help members feel more confident in understanding and managing their health after being discharged from a hospital.
Learn more
Brochure How to address member-specific gaps in care
Amwell’s Gaps in Care Automated Care Program provides a personalized, chat-based virtual companion designed to identify and target members with health risks at scale.
Learn more
Brochure Support patients with a personalized virtual companion
Amwell Automated Care Programs empower providers and care teams to support their patients in better managing and monitoring their conditions throughout their care journey.
Learn more
