Urgent Care

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Urgent Care

Increase access and acquire new patients with a direct-to-consumer telehealth program.

Provide Timely Access to Care

The time to schedule an appointment has jumped 30% since 2014 as result of provider shortages, aging generations and population growth. For urgent care needs, many patients visit the Emergency Department, adding strain to an already overcrowded system.

  • The delay for an appointment is 24 days1

  • 70% of all ED visits are non-emergent2

  • The average cost of an ED visit is $1,2333

Consumers are increasingly turning to telehealth to address urgent care issues, and a 2017 study by American Well found that two-thirds of consumers would be willing to have a video visit.

12017 Survey of Physician Appointment Wait Times, Merritt Hawkins, 2017

2Avoidable Emergency Department Usage Analytics, Truven Health Analytics, April 2013

3Patient Charges for Top Ten Diagnoses in the Emergency Department, PLOS One, February 2013

Delays Push Patients to the Emergency Department

Avera's Direct to Consumer Strategy

Direct to consumer telehealth supports the health system's goals of attracting new patients and creating affiliations with Avera's primary care providers.

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An Effective Part of a System-Wide Telehealth Strategy

Embracing telehealth to deliver urgent care can be effective when integrated into a care system. Otherwise, a lack of collaboration and data across the continuum can lead to un‑informed care, higher costs, and consumer dissatisfaction.

  • Offer On-Demand Care

    Patients wait an average of 24 days to schedule a doctor appointment, up 15% since 2014. With telehealth, patients can conveniently request an urgent care visit from home, work or on the go.

  • Reduce Leakage

    Patients prefer their PCP, but are often forced to seek care elsewhere due to long wait times. Telehealth helps to connect the continuum of care and keep patients in‑network with access to urgent care providers.

  • Preserve Continuity

    An integrated urgent care telehealth program keeps PCP and specialists informed and enables collaboration as patients move throughout the continuum. Eliminate gaps in EMR history and maintain continuity with telehealth.

Virtual Urgent Care is an Effective Part of System-Wide Telehealth

Driving Utilization Through Marketing

Southwest Medical Associates enrolled over 30,000 patients through in-clinic and online marketing.

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Urgent Care Telehealth Solutions & Benefits

Urgent care programs and telehealth clinics powered by American Well solutions enable health systems to deliver access to non-emergent care via their own network of providers. Reduce unnecessary ED visits by expanding the reach of your urgent care providers to consult with patients at home, work or a local clinic.

  • Patient & Provider Apps

  • Health System Branded

  • Integrated EMR History

Avizia Urgent Care Telehealth Solutions & Benefits

See It In Action

Request a demo to see our Urgent Care Telehealth solutions at work.

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