Increase access and acquire new patients with a direct-to-consumer telehealth program.
Provide Timely Access to Care
The time to schedule an appointment has jumped 30% since 2014 as result of provider shortages, aging generations and population growth. For urgent care needs, many patients visit the Emergency Department, adding strain to an already overcrowded system.
The delay for an appointment is 24 days1
70% of all ED visits are non-emergent2
The average cost of an ED visit is $1,2333
Consumers are increasingly turning to telehealth to address urgent care issues, and a 2017 study by American Well found that two-thirds of consumers would be willing to have a video visit.
12017 Survey of Physician Appointment Wait Times, Merritt Hawkins, 2017
2Avoidable Emergency Department Usage Analytics, Truven Health Analytics, April 2013
3Patient Charges for Top Ten Diagnoses in the Emergency Department, PLOS One, February 2013
Avera's Direct to Consumer Strategy
Direct to consumer telehealth supports the health system's goals of attracting new patients and creating affiliations with Avera's primary care providers.Download Case Study
An Effective Part of a System-Wide Telehealth Strategy
Embracing telehealth to deliver urgent care can be effective when integrated into a care system. Otherwise, a lack of collaboration and data across the continuum can lead to un‑informed care, higher costs, and consumer dissatisfaction.
Offer On-Demand Care
Patients wait an average of 24 days to schedule a doctor appointment, up 15% since 2014. With telehealth, patients can conveniently request an urgent care visit from home, work or on the go.
Patients prefer their PCP, but are often forced to seek care elsewhere due to long wait times. Telehealth helps to connect the continuum of care and keep patients in‑network with access to urgent care providers.
An integrated urgent care telehealth program keeps PCP and specialists informed and enables collaboration as patients move throughout the continuum. Eliminate gaps in EMR history and maintain continuity with telehealth.
Urgent Care Telehealth Solutions & Benefits
Urgent care programs and telehealth clinics powered by American Well solutions enable health systems to deliver access to non-emergent care via their own network of providers. Reduce unnecessary ED visits by expanding the reach of your urgent care providers to consult with patients at home, work or a local clinic.
Patient & Provider Apps
Health System Branded
Integrated EMR History